🚚 Shipping Policy – Clovo Households
At Clovo Households, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines how we handle deliveries, timelines, and related processes to ensure a smooth shopping experience for our customers across Kenya.
📍 Delivery Coverage
We currently offer delivery services across:
Nairobi Metropolitan Area
Major towns across Kenya
Selected remote areas (additional charges may apply)
If you are unsure whether we deliver to your location, please contact us before placing your order.
⏱️ Delivery Timelines
Delivery times may vary depending on your location and product availability:
Nairobi: Same-day or next-day delivery (for orders placed before cut-off time)
Outside Nairobi (Major Towns): 1 – 3 business days
Remote Areas: 2 – 5 business days
Please note that delivery timelines are estimates and may be affected by factors such as weather, traffic, or logistical delays.
💰 Shipping Charges
Shipping fees are calculated based on:
Delivery location
Size and weight of the product
Urgency of delivery
Nairobi: Free delivery on selected products or orders above a specified amount
Outside Nairobi: Charges vary depending on courier and distance
The exact shipping cost will be displayed at checkout or communicated before order confirmation.
📦 Order Processing Time
All orders are processed within:
0 – 24 hours (during business days)
Orders placed outside working hours, on Sundays, or public holidays will be processed on the next business day.
📞 Order Confirmation & Communication
Once your order is placed:
You will receive a confirmation via phone call, SMS, or email
Our team may contact you to verify details before dispatch
You will be notified once your order is out for delivery
🚛 Delivery Process
Deliveries within Nairobi are handled by our in-house riders or drivers
Upcountry deliveries are fulfilled through trusted courier services
Customers may be required to be available to receive the package at the agreed delivery time
💳 Payment on Delivery (Where Applicable)
We may offer Cash on Delivery (COD) or M-Pesa payment on delivery for selected locations and products.
For high-value items or certain regions, full or partial payment may be required before dispatch.
📍 Failed Delivery Attempts
If delivery is unsuccessful due to:
Incorrect address
Unreachable customer
Customer unavailable
We will attempt to contact you and reschedule delivery. Additional delivery charges may apply for repeated attempts.
📦 Inspection Upon Delivery
We encourage all customers to:
Inspect the product upon delivery
Confirm that the item is in good condition before accepting it
If there are any issues, report them immediately to our delivery agent or contact our support team.
⚠️ Delays & Exceptions
While we strive to deliver on time, delays may occur due to:
High order volumes
Weather conditions
Transport or courier disruptions
In such cases, we will communicate promptly and keep you updated on your order status.
📩 Contact for Shipping Inquiries
If you have any questions about your delivery, please contact us:
Phone: +254 726 853 168
Email: Sales@clovo.co.ke
✅ Policy Updates
Clovo Households reserves the right to update or modify this Shipping Policy at any time. Changes will be reflected on this page.
